• Advance online payment is mandatory prior to every consultation. Advance booking & payment ensures commitment from both the Client and the Therapist.

  • The individual consultation charges are per person.

Cancellations and Refunds

  • Cancellations made upto 48 hours prior to the appointment will be refunded. Refund will be reflected in 3 to 4 business days.
  • Any cancellations made thereafter will NOT be refunded. Last minute cancellations take away the opportunity to seek help from other Clients in need. It also undermines the time of the Therapist.

Rescheduling sessions

  • Rescheduling of the appointment is possible ONLY upto 48 hours prior to the appointment. Clients are requested to be responsible towards their treatment by rescheduling well in advance in case of unforeseen events.

  • NO refunds will be made on missing an appointment. The therapist sets aside time exclusively towards the Client who books an appointment. Missed sessions are chargeable to respect the Therapist’s time & commitment.


  • In case of inevitable delays, kindly inform the front desk in advance/before the appointment booking time.

  • Please do not request for extension of time beyond the appointment slot.

  • Please do not request rescheduling of a session that you are delayed in attending.

  • In case of delays where there is no prior intimation, the therapist shall wait for the Client upto 20 mins (for a 45 min follow up) and 45 mins (for 90 mins first consultation) from the appointment booking time before recording it as a missed session.

Conflict Of Interest & Policy Violations

  • For Individual Consultations Only: Please do not book appointments on behalf of your close family members/friends/romantic partners with YOUR therapist without discussion with the team/ your therapist. In psychotherapy, having a common therapist between you and your close others can lead to conflict of interest which may be detrimental to both party’s treatment. We encourage you to discuss a possible referral with your therapist who will guide you best on the matter.

  • Couple Consultation: In couples’ counselling BOTH the partners must attend the session.

  • In case of a policy violation by the client, the centre cannot be held responsible for the same. Kindly do not use abusive words and behaviours in such a case. Let us all work together with mutual respect and sensitivity

I understand the potential risks of tele psychotherapy, which may include the following

  • The video connection may not work, or it may stop working during the session.

  • Continuation of tele psychotherapy services may have to be reconsidered if it is determined that tele psychotherapy services are not an appropriate method of treatment for me.

  • The video or audio transmission may not be clear.